iYogi Launches Digital Service Cloud

Global provider of software and technical support services, iYogi launched a cloud-based solution Digital Service Cloud to document the problem, solutions, and relevant hardware and software specs of the customers. This service is definitely going to help iYogi as it can capture the demographic information of each customer and creates a behavioral profile of them and help the tech experts in understanding the need of the customers. 

The Digital Service Cloud is a combination of powerful knowledge base with a comprehensive set of tools and technology that will help the iYogi Tech Experts to keep the information of their clients at the fingertips. iYogi launched the Digital Service Cloud to deliver quality tech support to the customers any time of the day and any time of the year. 

iYogi believes that starting Digital Service Cloud can empower OEM’s, Retailers, Telcos, and Global Service Providers to create high value customer relationships and it can also help the company in engaging to the customers at their point of need. By starting this service, iYogi can easily transform the method to engage the customer and provide Automate Support Deliver to the customers.

iYogi Insights Research on Why Parents Are in Favor of iPad

A new research enlightens how Apple’s iPad is a lot more than just a business tool, a tech toy of geeks, a delicious multimedia device for entertainment and work. It is a secret parenting tool of parents, of late. This survey has been conducted by iYogi Insights that suggests that parents are now willing to allow kids spend time in iPad – that too as much as 33 percents. Hence, is iPad a fast becoming new secret parenting tool? This new survey by iYogi has presented with recent views of parents why they are favoring in raising their kids. Thus, this iYogi Insights research would open up eyes of parents who are still disapproving iPad to their parents and have been dead against schools incorporating iPad to the classroom studies.

Why do parents say “I Do!” to iPad for their kids?
iYogi Insights has conducted a study by interacting with subscribers across the world. iYogi has around millions of customers from ten different countries across the world and it is among the largest in the tech support industry. With frequent interaction with their subscribers, iYogi endeavors to delve deeper in their lives to understand how technology and devices influence their lifestyle. iPad is one of those connected devices along with computers which are covered under iYogi’s tech support service. While providing tech support service and observing their pattern of using iPad, iYogi has created an infographic and data on how parents are using iPad as a parenting tool. And here it is.

According to iYogi Insights’ study on iPad, around 33% parents are in favor of giving iPad to their kids. There are several reasons why parents agree with the educational benefits of iPad –

• Apple has ventured into textbooks, apps, special iTunes U apps for K-12 to college students. 
• Apple has also developed a screen reader which comes with playback support in order to cater to kids with vision impairment, hearing impairment and other physical disabilities and learning difficulties. 
• On top of these onboard tools and features, galore educational apps, games, e-books and interactive books for kids are available on iTunes App Store. Parents are now willing to invest in substantial time and money to explore and download such iPad ready content to make learning interesting and easier for kids.     
• iPad is also a gateway to Internet access. Kids can use iPad to download and get information to complete their homework, download e-books, educational games 
• Kids can use iPad to check out educational websites for practicing math, improving writing skills, calligraphy among others. 

Are parents ready to spend money for iPad downloads?
No wonder why parents are okay with buying this relatively expensive gadget and spending in downloading a slew of kids focused content on iPad. iYogi Insights’ research suggests that –

• 92% parents approve kids to use iPad as a homework tool and 88% of among those parents have kids who score well in school.
• Parents are now okay with spending $14 in a month on subscriptions and download of iPad content.
• Around 80% parents are willing to spend money in downloading games and e-books on iPad. However, iYogi Insights has shown that parents are not much in favor of allowing their kids to download music and videos on iPad.  

iYogi Insights’ study on parents’ view on iPad also shows that 57 percent parents are using iPad in order to keep their kids busy with the device when they are out for shopping, at a restaurant, or when they just want to relax at home. Parents benefit from kids’ obsession with this plush toy and various games on iPad in order to find time of their own and keep kids under control. Many parents give iPad to their kids when to prevent kids frequently asking “are we there yet” and keep their focus on the road on road trips. Apps like LunchBox, Little Things, Paper Toss are classic favorite apps of parents to keep their kids engrossed in iPad during car drives.  

Moms or dads – who support iPad more for kids?
Though 33 percent in this study by iYogi is relatively a smaller number than the number of parents who have disapproved iPad for kids, but, both genders are in equal agreement in this regard. iYogi Insights has claimed that both moms and dads have shown equal favor in buying  iPad for their children. Not only that, they have shown considerable interest in spending money for downloading kid-friendly content on their kids’ iPad devices. However, majority of moms are in favor of iPad (56%) than dads (47%).

Parents have also agreed to allow two hours of screen-time on iPad, on daily basis, for their kids. iYogi Insights has also suggested that such willing parents and children with fondness for iPad could be the early adopters of educational tools and software that Apple is endorsing.

What type of content parents approve on iPad for kids?
iYogi Insights suggests that parents who are willing to buy iPad have expressed considerably generous spending on download of content. They have agreed to spend an average monthly spending of $14 on downloading games, e-books, apps, music, videos and movies on iPad for their kids. Considering the price of most of the games on iPad that range from as low as 99 cents for Where’s My Water and Ice range, $2.99 for Fruit Ninja, $4.99 for World of Goo, $9.99 for FIFA 12 HD. Among monthly $14, most of the parents have agreed to games, apps, e-books as compared to music and video content. Here is a figurative analysis of what parents mostly approve their kids to watch and what they are unlikely –

• 82% of parents favor games and apps
• 81% have given their nods for e-books
• 60% have allowed music content 
• Only 52% have given consent for videos and movies. 

iYogi Insights’ research has shown that among those parents who are against buying iPad for kids, are in favor of buying any other mobile device such as notebook, netbooks, Kindle, an iPod or any other MP3 player, iPhone or any other Smartphone. So, why do you think these parents agreeing on other mobile devices are unwilling to buy iPad? Will you buy an iPad for your kids? Write us your comment.

Will Small Businesses Be Early Adopters of Windows® 8?

Windows 8 is mobile, more secure, more accessible, more compatible and completely touch-friendly. But, will these advantages ease or aid in computing activities of small business owners? iYogi conducted a survey on its small business subscribers. iYogi’s survey had asked small business owners questions on device they mostly rely on, platforms they find easy to use, preference of features, usability and connectivity and their upgrade plans for Windows 8. Later, they collated, assessed and identified the trend of device usage and migration plan of small business users.

Which small business enterprises should upgrade to Windows 8?

According to iYogi survey, 33% of survey respondents had shown interest and considered switching to Windows 8 platform. But it is not only Windows 8 that small business owners want to upgrade to. Around 28% of iYogi survey respondents also wanted to upgrade to Microsoft Office 2013 while upgrading to Windows 8. Use of tablet device is becoming a growing trend in small business enterprises. Hence, adoption of Windows 8 among tablet users is strongly indicated among small business users. According to iYogi survey, about 56% respondents are using tablets and 34% respondents are reportedly planning to add their tablets to their company network.

How many of these tablet users plan to use Windows 8-based tablets?

According to iYogi survey, many tablet users may switch to Windows 8 platform from other OS. And there are people who have admitted to even give up on iPad to get the taste of tiled computing of Windows 8. According to iYogi, 38 percent of survey respondents may consider switching to Windows 8-based tablets from their iPad. Likewise, there are many tablet users who are ready to ditch Android-based tablets to adopt Metro user interface. The survey has shown that about 45% Android tablet users want to consider Windows 8 tablets. Two more types of tablet users want to adopt Windows 8. These include 10% survey respondents who are already using Windows 7 tablets and 29% tablet users who are planning to get Windows 8 and Windows 8 RT tablets. 

Why is Windows 8 be a catch among small businesses?

Affordability 

Though many enterprises use iPad for communication, media playing and sharing, Microsoft Windows continues to be a preferred platform for computing among most IT departments in small business enterprises. Hence, Windows 8 being a tablet ready operating system is able to strike the balance between the fun of media playing and the work productivity. Windows 8 operating system will enable small business users to take advantage of a wide range of features that provide more affordability and options in hardware. 

Mobility and connectivity 

Moreover, with 25 percent small business employees, traveling a lot brings the need of a device that offers greater connectivity and integration, Windows 8 is the said choice. Windows 8 brings these two advantages with affordability that is a one necessary criterion of computing in small business enterprises. 

Compatibility and security

There are two more reasons why Windows 8 has huge potential to be a preferred platform in small business enterprises. Windows 8 is designed to run Windows 8 apps and older Windows apps. Thus, small businesses can migrate to the latest operating system and can enjoy compatibility of the new OS with older apps. In addition to compatibility, iYogi recommends Windows 8 for enhanced security features. Windows 8 bundles security enhancements including Windows Defender with virus protection (other than spyware protection), Secure Boot, AppLocker and BitLocker that prevent devices from unauthorized use of software and intrusion of malware. 

Ease of use

iYogi survey respondents favor tablets which are simple to use. When asked which tablet device small business survey respondents find easy to use, there are three groups of people favoring Android, iPad and Windows 8 tablets. 58% respondents choose Android-based tablets for ease of use, while 74% went with iPad and 52% wanted Windows 8 tablets for ease of use. Evidently, when it comes to ease of use, tablet users select an Android device or an iPad than relying on Metro styled user interface of Windows 8.    

Small businesses favor tablet use 

When iYogi conducted the survey on use of tablets by small business users, a whopping number of people favored using tablets. Large number of iYogi survey respondents (around 56% respondents) from small business admitted using tablet devices to stay connected to the corporate network. And about 34% iYogi survey respondents claimed that they are planning to sync their tablet to company network. Even number of tablets used by one small business is radically increasing. iYogi survey has shown that more than 7% small business enterprises have more than eight computers, 5% of them use more than eight laptops and 4% of them are using more than eight tablets. Evidently, small business enterprises are choosing devices that render in mobile computing to improve connectivity among employees and run business better.     

Will these small business based tablet users upgrade to Windows 8? 

Small business employees who have to travel a lot rely heavily on tablet for greater mobility and integration to company network. Moreover, with smaller number of device in use as compared to large enterprises and lesser cost to incur for training on the new operating system, small enterprises are a better target market for Windows 8. The iYogi survey has shown why small business users are willing to adopt to Windows 8 operating system. 33% of survey respondents are planning to upgrade their devices to Windows 8, while 28% of respondents will upgrade to Windows 8 along with Microsoft Office 2013. Of 67% of Windows 7 users, 28% respondents have plans to upgrade to Windows 8.

According to this survey done by iYogi Insights, small businesses are more likely to be early adopters of Windows 8 operating system considering the growing trend of tablet use in small business. Do you agree with these? Will large enterprises lag behind of small businesses in terms of adoption of Windows 8 operating system? Drop your comments below.