Global provider of software and technical support services, iYogi launched a cloud-based solution Digital Service Cloud to document the problem, solutions, and relevant hardware and software specs of the customers. This service is definitely going to help iYogi as it can capture the demographic information of each customer and creates a behavioral profile of them and help the tech experts in understanding the need of the customers.
The Digital Service Cloud is a combination of powerful knowledge base with a comprehensive set of tools and technology that will help the iYogi Tech Experts to keep the information of their clients at the fingertips. iYogi launched the Digital Service Cloud to deliver quality tech support to the customers any time of the day and any time of the year.
iYogi believes that starting Digital Service Cloud can empower OEM’s, Retailers, Telcos, and Global Service Providers to create high value customer relationships and it can also help the company in engaging to the customers at their point of need. By starting this service, iYogi can easily transform the method to engage the customer and provide Automate Support Deliver to the customers.