Thursday, 28 August 2014

iYogi Partners with Spectranet to Boost Its Tech Services

Need help for Spectranet broadband services?  Call iYogi on toll-free number for instant support for all connected devices including computers and peripherals.
If you fall under the list of Spectranet’s home and business customers, you shouldn’t worry about the health of your broadband services. It is so, because iYogi has entered into a strategic partnership with Spectranet in order to provide round-the-clock solution for customer network management and technical support for Spectranet’s home and business customers.
Spectranet is known for delivering high speed broadband services for its individual customers as well as enterprises.
As per the partnership, iYogi will be handling the Spectranet’s Tech Assist, which is a technical support service for Spectranet customers powered by FOX (Fiber Optic Xperience).  With iYogi taking the onus of handling Tech Assist, customer can avail round-the-clock support for all connected devices, including computers, peripherals, smartphones and other digital devices.
As stated by iYogi, Tech Assist will be bundled with Spectranet Broadband powered by FOX products for existing as well as new customers.
The partnership with iYogi for technical support is expected to boost the Spectranet’s revenue by 12 percent and reduce its support cost by 15 percent in the nest 12 to 24 months.

Monday, 4 August 2014

IoT to Bring a Customer Service Revolution

Palo Alto, California, – On the second day of the IoT World Conference, Vishal Dhar will release a whitepaper titled: “How the Internet of Things is Revolutionizing Customer Service”.
 “The customer service industry is about to see an IoT tsunami change in the next five years. Just as consumers will experience a whole host of new applications; brands, service providers and OEMs will realize the full opportunity of IoT enabled customer services and support. One to one customer engagement practice can now become a reality, as a new layer of connectivity, customer intelligence and automation appear in the service conversation evoking a service delivery revolution,” commented Vishal Dhar, co-founder at iYogi – Digital Service Cloud, speaking at the IoT World Conference.

Some of the benefits of IoT in the Whitepaper cite-

Unified customer service management platforms:
A unified platform helps the service providers to monitor and manage all the interconnected heterogeneous devices across consumer and business applications. The centralized user interface of this platform allows for integrated support channels, apps, databases for a enhanced user experience.

Low costs of service management
Service providers can easily automate service solutions while working on the real-time data. This will not only help to lower down the cost of service management, but also strive to give an overall amazing customer experience.

Improved customer manageability
The ‘Internet of Things’ allow to collect the big data. As more customer’s and end-user’s devices are interconnected, the service providers can easily comprehend the specific profiles and behavioral patterns of the customers to deliver more personalized customer engagements.

Digital Service Cloud
It is a unified platform for IoT customer management that monitors and manages the heterogeneous devices, which are interconnected. This enables service provides to easily manage the customer service deployments on large scale. Digital service cloud helps in transforming service delivery and enhances the end-user experience. Not only this, it also helps in generating revenue through support automation.
For more information, visit our website-