Palo Alto, California, – On the second day of the IoT World Conference,
Vishal Dhar will release a whitepaper titled: “How the Internet of Things is
Revolutionizing Customer Service”.
“The customer service industry is about to see an
IoT tsunami change in the next five years. Just as consumers will experience a
whole host of new applications; brands, service providers and OEMs will realize
the full opportunity of IoT enabled customer services and support. One to one
customer engagement practice can now become a reality, as a new layer of
connectivity, customer intelligence and automation appear in the service conversation
evoking a service delivery revolution,” commented Vishal Dhar, co-founder at
iYogi – Digital Service Cloud, speaking at the IoT World Conference.
Some of the benefits of IoT in the Whitepaper cite-
Unified customer service management platforms:
A unified platform helps the
service providers to monitor and manage all the interconnected heterogeneous
devices across consumer and business applications. The centralized user
interface of this platform allows for integrated support channels, apps, databases
for a enhanced user experience.
Low costs of
service management
Service
providers can easily automate service solutions while working on the real-time
data. This will not only help to lower down the cost of service management, but
also strive to give an overall amazing customer experience.
Improved
customer manageability
The
‘Internet of Things’ allow to collect the big data. As more customer’s and
end-user’s devices are interconnected, the service providers can easily
comprehend the specific profiles and behavioral patterns of the customers to
deliver more personalized customer engagements.
Digital Service Cloud
It is a unified platform for IoT
customer management that monitors and manages the heterogeneous devices, which
are interconnected. This enables service provides to easily manage the customer
service deployments on large scale. Digital service cloud helps in transforming
service delivery and enhances the end-user experience. Not only this, it also
helps in generating revenue through support automation.
For more information, visit our
website-
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